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ActiveChat

Create chatbots for customer service, design conversational experiences, and integrate with popular services.

Try ActiveChat free
  • Free plan available
  • No credit card

What is ActiveChat?

ActiveChat is a chatbot builder designed for businesses that need to handle customer service conversations without writing code. You create conversational flows using a visual interface, then deploy bots across websites, messaging apps, and other channels. The platform focuses on practical customer service tasks like answering FAQs, collecting information, and routing inquiries to the right team members. It integrates with common business tools so your chatbot can pull data from or send information to your existing systems. The freemium model lets you start building and testing for free, then pay if you need more conversations or advanced features.

Key features

Visual chatbot builder

design conversation flows by connecting blocks without coding

Multi-channel deployment

publish bots to your website, Facebook Messenger, WhatsApp, and other platforms

Integrations

connect to CRM systems, helpdesk software, databases, and other services via API or pre-built connectors

Conversation analytics

track metrics like engagement, completion rates, and user feedback

Natural language understanding

the bot interprets user intent and responds appropriately rather than matching exact phrases

Handoff to humans

smoothly transfer conversations to live agents when needed

Pros & cons

Advantages

  • No coding required; non-technical team members can build and modify bots
  • Affordable to start with a free tier for testing and small volumes
  • Flexible deployment across multiple channels from one platform
  • Good integration options reduce manual work between systems

Limitations

  • Free tier is limited; pricing details for paid plans aren't transparent on the site
  • Visual builders can become complex for large, branching conversations

Use cases

E-commerce: handle product questions, track orders, and process returns automatically

Customer support: answer common questions before escalating to a human agent

Lead qualification: gather contact information and qualify prospects through conversation

Appointment booking: let customers schedule calls or meetings without leaving the chat

Feedback collection: run post-purchase surveys and gather customer insights

Ready to try ActiveChat?

Try ActiveChat free

Pricing

Free

Free

Build and test chatbots, limited conversation volume, access to basic integrations

Paid plans

Contact for pricing

Higher conversation limits, advanced analytics, priority support, custom integrations

Get started with ActiveChat

Click through to ActiveChat and start using it now.

Try ActiveChat free
  • Free plan available
  • No credit card