ActiveChat
Create chatbots for customer service, design conversational experiences, and integrate with popular services.
What is ActiveChat?
ActiveChat is a chatbot builder designed for businesses that need to handle customer service conversations without writing code. You create conversational flows using a visual interface, then deploy bots across websites, messaging apps, and other channels. The platform focuses on practical customer service tasks like answering FAQs, collecting information, and routing inquiries to the right team members. It integrates with common business tools so your chatbot can pull data from or send information to your existing systems. The freemium model lets you start building and testing for free, then pay if you need more conversations or advanced features.
Key Features
Visual chatbot builder
design conversation flows by connecting blocks without coding
Multi-channel deployment
publish bots to your website, Facebook Messenger, WhatsApp, and other platforms
Integrations
connect to CRM systems, helpdesk software, databases, and other services via API or pre-built connectors
Conversation analytics
track metrics like engagement, completion rates, and user feedback
Natural language understanding
the bot interprets user intent and responds appropriately rather than matching exact phrases
Handoff to humans
smoothly transfer conversations to live agents when needed
Pros & Cons
Advantages
- No coding required; non-technical team members can build and modify bots
- Affordable to start with a free tier for testing and small volumes
- Flexible deployment across multiple channels from one platform
- Good integration options reduce manual work between systems
Limitations
- Free tier is limited; pricing details for paid plans aren't transparent on the site
- Visual builders can become complex for large, branching conversations
Use Cases
E-commerce: handle product questions, track orders, and process returns automatically
Customer support: answer common questions before escalating to a human agent
Lead qualification: gather contact information and qualify prospects through conversation
Appointment booking: let customers schedule calls or meetings without leaving the chat
Feedback collection: run post-purchase surveys and gather customer insights