AI Email Writer | HubSpot screenshot

What is AI Email Writer | HubSpot?

HubSpot's AI Email Writer is a writing assistance tool built into the HubSpot platform that helps sales and marketing teams compose emails more quickly. It generates email drafts based on prompts or context you provide, aiming to save time on routine outreach and follow-ups. The tool works within HubSpot's broader CRM and marketing automation ecosystem, so it has access to contact information and conversation history. It's useful for teams sending high volumes of personalised emails, though the generated content still requires review and editing to ensure it matches your brand voice and specific needs.

Key Features

Email draft generation

Write email copy by describing what you want to communicate, and the AI suggests full email text

Context awareness

The tool can reference contact details and previous conversation history to tailor suggestions

Tone adjustment

You can specify the tone you want, from formal to casual

Integration with HubSpot CRM

Access to contacts and conversation data for more relevant suggestions

Editing interface

Edit suggested drafts directly before sending through HubSpot

Pros & Cons

Advantages

  • Saves time on initial draft creation, particularly useful for high-volume outreach
  • Integrated into HubSpot, so it works alongside your existing contact and conversation data
  • Available on the free tier of HubSpot, making it accessible to smaller teams
  • Helps maintain consistency across multiple team members' outreach

Limitations

  • Requires careful review and customisation; AI-generated emails can feel generic without refinement
  • Quality depends heavily on how well you brief the tool; vague prompts produce less useful results
  • Limited to HubSpot users; not a standalone tool

Use Cases

Sales teams writing follow-up emails to prospects after initial contact

Marketing teams composing personalised outreach to segmented contact lists

Small businesses responding to common customer enquiries with consistent messaging

Account managers drafting check-in emails to existing clients