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Salesforce announces an AI-heavy makeover for Slack, with 30 new features

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Slack has introduced a significant update that incorporates AI capabilities across 30 new features. The platform, used by teams for workplace communication and collaboration, now includes AI-powered tools designed to improve productivity and reduce manual work. This update targets organisations that want to make their Slack workspace more intelligent without switching to a different tool. The AI additions focus on helping teams search information more effectively, automate routine tasks, and get summaries of conversations they've missed. For existing Slack users, these features integrate directly into the interface they already know.

Key features

AI-powered search

Find relevant messages and information faster with natural language search capabilities

Conversation summaries

Automatically generate summaries of threads and channels you haven't read

Smart notifications

AI helps prioritise which messages deserve your attention

Workflow automation

Build automated processes with AI assistance to handle routine tasks

Content assistance

Writing tools to help draft messages and documentation within Slack

Integration intelligence

AI helps manage and organise connections with other business tools

Pros & cons

Advantages

  • Saves time by reducing the need to manually search through conversations and catch up on missed messages
  • Available on the Slack platform most teams already use, so no new tool adoption required
  • Freemium model means teams can try features without immediate cost
  • 30 new features represent a substantial update rather than minor incremental changes

Limitations

  • Users on the free tier may have limited access to newer AI features, creating an incentive to upgrade
  • Adding more automation and AI suggestions could increase notification fatigue if not configured carefully

Use cases

Managers catching up on updates across multiple channels without reading every message

Teams automating repetitive administrative tasks like status reports or data entry

Large organisations searching through months of conversation history to find specific decisions or information

Remote teams reducing email dependency by handling more communication within Slack itself

Support teams using AI to help draft responses and manage customer conversations

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Pricing

Free

Free

Basic Slack functionality with limited access to new AI features

Pro

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Full access to AI-powered search, summaries, automation, and other advanced features

Enterprise

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Custom AI capabilities, advanced security, and dedicated support

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