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AWS Translate

Translate customer support emails, integrate multilingual content, and localize content for global audiences.

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What is AWS Translate?

AWS Translate is a neural machine translation service that converts text between over 70 languages. It's designed for businesses that need to translate customer support emails, website content, product documentation, and user-generated content at scale. The service uses deep learning models trained on large datasets to produce natural-sounding translations with context awareness, making it useful for organisations serving global customers. You integrate it via API calls in your applications, or use the AWS Console for one-off translations. It's particularly valuable when you need consistent, automated translation workflows rather than manual efforts, and it integrates with other AWS services for processing pipelines.

Key features

Neural machine translation

Uses deep learning models for natural, context-aware translations across 70+ language pairs

Batch and real-time translation

Process single sentences or large document volumes

Custom terminology

Define glossaries and term lists so technical language, brand names, and domain-specific vocabulary translate consistently

Automatic language detection

Identifies the source language without you specifying it

API integration

Embed translation into applications, chatbots, and content workflows

Document translation

Supports PDF, Word, Excel, and other file formats with formatting preserved

Low latency

Fast response times suitable for interactive applications

Active custom models

Train models on your own translation examples for industry or domain-specific accuracy

Pros & cons

Advantages

  • Handles high volumes efficiently; scales without infrastructure management
  • Integrated with AWS ecosystem; works with S3, Lambda, DynamoDB, and other services
  • Reasonably accurate for common language pairs, especially European languages
  • Free tier covers 2 million characters monthly for the first 12 months
  • No upfront costs; pay only for what you use
  • Supports many language pairs, including less common combinations
  • Custom terminology feature helps maintain consistency in branding and technical terms

Limitations

  • Quality varies by language pair; less common languages produce less accurate results
  • Requires API integration; not a simple browser extension or standalone tool
  • No built-in review or quality assurance workflow; you need external processes to validate translations
  • Ongoing costs can accumulate quickly for high-volume translation tasks
  • Custom model training requires significant effort and data investment
  • Limited context awareness compared to human translators; can miss nuance, tone, and cultural references

Use cases

Translating customer support tickets and emails to respond in users' native languages

Localising product documentation, help content, and knowledge bases for international audiences

Automating subtitle and caption generation for video content

Processing user-generated content like reviews, feedback, and comments at scale

Building multilingual chatbots and conversational interfaces

Batch translating large content libraries or website content during global expansion

Ready to try AWS Translate?

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Pricing

Free

Free

2 million characters per month for 12 months after account creation

Pay-as-you-go

$15 per million characters

After free tier expires or for usage beyond 2 million characters monthly. No minimum commitment.

Get started with AWS Translate

Click through to AWS Translate and start using it now.

Try AWS Translate free
  • Free plan available
  • No credit card