Be My Eyes

Be My Eyes connects blind and low-vision users with sighted volunteers and trained company representatives through live video calls. When a user needs visual assistance, they can request help with tasks like reading labels, identifying products, navigating unfamiliar spaces, or understanding written information. A volunteer or representative joins a video call within seconds to provide real-time support. The platform now includes Be My AI, an artificial intelligence system that handles routine requests automatically without requiring human assistance. According to the tool's claims, this AI addresses approximately 90% of requests independently, which reduces wait times and costs. The service operates globally with a community of volunteers and partnerships with major organisations seeking to improve accessibility for customers with visual impairments.