Find AI Tools
Be My Eyes screenshot

What is Be My Eyes?

Be My Eyes connects blind and low-vision users with sighted volunteers and trained company representatives through live video calls. When a user needs visual assistance, they can request help with tasks like reading labels, identifying products, navigating unfamiliar spaces, or understanding written information. A volunteer or representative joins a video call within seconds to provide real-time support. The platform now includes Be My AI, an artificial intelligence system that handles routine requests automatically without requiring human assistance. According to the tool's claims, this AI addresses approximately 90% of requests independently, which reduces wait times and costs. The service operates globally with a community of volunteers and partnerships with major organisations seeking to improve accessibility for customers with visual impairments.

Key Features

Live video support

Direct connection to sighted volunteers or trained company representatives via video call

Be My AI

Automatic AI-powered responses to common accessibility questions, with human volunteers handling more complex requests

Volunteer network

Community-driven model with thousands of volunteers worldwide available to help

Company partnerships

Integration with major brands and organisations offering professional support to their customers

Mobile accessibility

Video calling functionality built into the platform's mobile app for on-the-go assistance

Request history

Users can view previous requests and interactions for reference

Pros & Cons

Advantages

  • Immediate access to visual assistance without scheduling or waiting for appointments
  • No cost for users; free service funded by volunteers and corporate partnerships
  • AI integration reduces response times for straightforward questions like reading barcodes or product labels
  • Global volunteer network means support available across multiple time zones
  • Helps users with daily tasks independently, from shopping to navigating public spaces

Limitations

  • Quality of volunteer support depends on availability and volunteer training; consistency may vary
  • AI limitations mean complex or detailed visual tasks may still require human volunteers, with potential wait times
  • Reliance on internet connection and device camera means it won't work in areas with poor connectivity

Use Cases

Reading product labels, expiration dates, or prices whilst shopping in stores

Identifying colours, sizes, or styles when selecting clothing or household items

Understanding written information like mail, documents, or signs in unfamiliar locations

Navigating new environments by getting verbal descriptions of surroundings and directions

Confirming information on screens, bills, or forms that require visual verification