BetterFeedback

BetterFeedback is an AI-powered tool that collects and analyses customer feedback from multiple sources in one place. Instead of manually reading through reviews, support tickets, chat logs, and surveys, the tool uses AI to identify patterns, themes, and sentiment across all this data. This helps product teams spot what customers actually want and need, rather than relying on scattered feedback or guesswork. The tool integrates with platforms like Intercom and Zendesk, so feedback flows in automatically from your existing channels. You get real-time insights that highlight trending issues and feature requests, making it easier to prioritise what to build next. It's designed for product managers, customer success teams, and anyone who needs to understand customer needs at scale without spending hours reading individual pieces of feedback.