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What is Caily?

Caily is a messaging platform built specifically for senior living communities. It connects staff, residents, and families through a HIPAA-compliant system that reduces communication delays and improves coordination of care. Rather than relying on phone calls and scattered updates, Caily centralises resident information and allows staff to send automated updates to families about appointments, activities, and general wellbeing. The platform aims to cut down administrative time spent on repetitive phone calls whilst keeping families informed and engaged.

Key Features

HIPAA-compliant messaging

secure communication between staff and families that meets healthcare privacy requirements

Automated updates

scheduled notifications about resident activities, appointments, and care milestones

Family portal

allows family members to receive updates and communicate with staff without needing to phone the facility

Staff coordination tools

internal messaging to reduce miscommunication between departments and staff members

Resident information centralisation

single source of truth for resident details, reducing duplicate data entry

Pros & Cons

Advantages

  • Reduces phone tag and administrative burden on staff, freeing time for direct care
  • Improves family satisfaction by keeping loved ones informed regularly without requiring phone calls
  • HIPAA compliance built in, so senior living facilities don't need to manage healthcare privacy separately
  • Freemium model means facilities can test the system before committing to paid tiers

Limitations

  • Adoption depends on families being willing to use a digital platform; older residents and some family members may prefer phone calls
  • Effectiveness relies on staff consistently using the system and sending updates, which requires behaviour change in busy facilities

Use Cases

Assisted living facilities sending daily or weekly activity updates to families without phone calls

Memory care units coordinating resident care information between nursing, activities, and dietary staff

Independent senior living communities notifying families of appointments, events, and resident achievements

Family members checking in on relatives without interrupting facility operations