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Chat Summary

Chat Summary is an AI-powered app that generates detailed summaries from chat transcripts. Utilizing OpenAI's state-of-the-art natural language processing, the app ensures these summaries are both acc

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What is Chat Summary?

Chat Summary is an AI tool that automatically generates summaries from customer service chat transcripts. It integrates with LiveChat and uses OpenAI's natural language processing to condense conversations into readable summaries, saving support teams time on documentation and follow-up work. The tool works in three ways: automatically when you archive a chat, based on tags you've selected, or manually from the chat details section. You can review all generated summaries in a dedicated reports area, which shows the chat ID, transcript, and token usage. New users get 10,000 free tokens to test the service.

Key features

Automatic summarisation when chats are archived

Tag-based summary generation for specific conversation types

Manual summarisation available from the chat details section

Reports section showing all past summaries with metadata

Token usage tracking and monitoring

Free token allowance for new users to trial the service

Pros & cons

Advantages

  • Free to start with 10,000 tokens provided for new users
  • Works within LiveChat, so no separate tool to learn
  • Multiple triggering options give flexibility in when summaries are created
  • Saves time on manual note-taking and chat documentation

Limitations

  • Requires LiveChat account; not a standalone tool
  • Token-based pricing means costs can accumulate with high chat volume
  • Summary quality depends on chat clarity and structure

Use cases

Customer support teams documenting resolution steps after client chats

Compliance teams needing chat records summarised for audits

Managers reviewing key customer interactions without reading full transcripts

Knowledge base creation from common customer questions and answers

Handover notes when support tickets pass between team members

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Pricing

Free

Free

10,000 free tokens for new users; token-based pricing after trial allocation

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Get Chat Summary
  • Always free
  • No credit card