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Chatwoot

Chatwoot provides a cutting-edge solution for modern support teams, equipping them with powerful self-service tools to enhance customer satisfaction and team efficiency. The platform offers a universa

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  • Free plan available
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What is Chatwoot?

Chatwoot is a customer support platform that helps teams manage conversations across multiple channels from a single inbox. It combines live chat, email, social media messaging, and WhatsApp into one unified interface, so your support team can respond to customers wherever they're reaching out. The platform includes self-service features powered by AI search, allowing customers to find answers independently before contacting an agent. For issues that need human help, agents can connect with customers through real-time chat. Chatwoot works well for small to medium-sized businesses that want organised customer support without the complexity or cost of enterprise solutions.

Key features

Unified inbox

consolidates messages from live chat, email, social media, and messaging apps into one place

AI-powered search

helps customers find answers to common questions without contacting support

Live Chat SDK

enables real-time conversation between customers and support agents

Multi-channel support

manage interactions across website chat, Facebook, Twitter, Instagram, WhatsApp, and Telegram

Team collaboration

assign conversations, add internal notes, and manage workload across agents

Canned responses

save time with pre-written replies for frequently asked questions

Pros & cons

Advantages

  • Affordable entry point with a free tier suitable for small teams
  • Single inbox reduces time spent switching between different tools
  • Self-service features can reduce support ticket volume
  • Integrates multiple communication channels in one place

Limitations

  • Free tier limitations may require paid upgrade as your team or customer base grows
  • Fewer advanced features compared to enterprise-level platforms like Zendesk or Intercom
  • Customisation options may be limited for highly specific workflows

Use cases

Small e-commerce businesses managing customer queries across their website and social media

SaaS companies providing support through multiple channels with a small team

Service providers using live chat and email to handle customer requests

Organisations wanting to reduce support costs through customer self-service

Teams migrating from separate email and chat tools to a unified platform

Ready to try Chatwoot?

Try Chatwoot free

Pricing

Free

Free

Limited agents, basic chat functionality, email integration, and core features

Starter

Paid monthly

Multiple agents, advanced chat features, multi-channel support, and basic automation

Pro

Paid monthly

Enhanced features, priority support, advanced analytics, and additional integrations

Enterprise

Custom pricing

Dedicated support, custom integrations, advanced security, and bespoke functionality

Get started with Chatwoot

Click through to Chatwoot and start using it now.

Try Chatwoot free
  • Free plan available
  • No credit card