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Crisp

Unified business messaging platform for startups & SMBs.

Try Crisp free
  • Free plan available
  • No credit card
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What is Crisp?

Crisp is a business messaging platform designed for startups and small to medium-sized businesses that handle customer communications across multiple channels. It consolidates live chat, email, WhatsApp, Messenger, Instagram DMs, and phone calls into a single inbox, so your team can respond without switching between applications. Beyond messaging, Crisp includes customer relationship management (CRM), marketing campaigns, chatbots, and a knowledge base. This allows you to manage customer support requests, track customer information, run targeted campaigns, and automate responses to common queries. The platform aims to help small teams deliver customer support more efficiently and handle sales and marketing activities without using multiple separate tools. It works best for teams managing customer relationships across several communication channels.

Key features

Shared inbox

consolidates messages from all channels into one place to reduce context switching

Live chat widget

add a chat interface to your website for visitor conversations

Multi-channel integration

connect WhatsApp, Messenger, Instagram DMs, email, and phone calls

CRM

track customer information, conversation history, and interaction notes in one profile

Chatbots

automate responses to routine questions using configurable rules and AI

Marketing campaigns

send targeted emails and in-app messages to customer segments

Knowledge base

create self-service support articles for customers to find answers independently

Pros & cons

Advantages

  • Single inbox reduces the need to switch between different messaging apps and tools
  • Lower cost than purchasing separate tools for chat, CRM, email campaigns, and support
  • Chatbots reduce workload by handling routine inquiries without staff involvement
  • CRM context is available when responding, so you understand customer history
  • Straightforward setup for teams without dedicated customer support infrastructure

Limitations

  • CRM and analytics features are basic compared to dedicated customer relationship platforms
  • Integrating multiple channels requires configuration and API keys from each provider
  • Not designed for very large customer support teams or high-volume messaging environments
  • Chatbot quality depends on how thoroughly you configure rules and training data
  • Limited customisation compared to enterprise-level customer support platforms

Use cases

SaaS startups handling customer support with a small team

Ecommerce stores managing customer questions across multiple messaging channels

Service businesses automating responses to frequently asked questions

Growing companies adding customer relationship tracking without a complex system

Small teams coordinating support across WhatsApp, email, and live chat without multiple apps

Ready to try Crisp?

Try Crisp free

Pricing

Free

Free

Single channel live chat, basic customer database, email notifications, limited features

Starter

$29/mo

Multi-channel messaging (WhatsApp, Messenger, Instagram), basic chatbots, CRM, knowledge base, marketing campaigns

Business

$99/mo

Advanced chatbots, advanced CRM, analytics and reporting, priority support, custom integrations

Enterprise

Contact sales

Dedicated account manager, custom implementation, SLA guarantees, advanced compliance and security

Get started with Crisp

Click through to Crisp and start using it now.

Try Crisp free
  • Free plan available
  • No credit card