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Dialpad AI

AI-powered cloud communications platform with real-time transcription, coaching, and sentiment analysis. Pricing: Paid (Standard plans from $15/user/month; Pro and Enterprise plans available). See pro

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What is Dialpad AI?

Dialpad is a cloud-based phone and messaging system designed for business teams. It combines voice calling, video conferencing, and team messaging in one platform, with AI features built in to help with call recording, real-time transcription, and conversation analysis. The platform is aimed at sales teams, customer support departments, and other groups that spend significant time on calls. Rather than requiring traditional phone hardware, Dialpad works through your browser or mobile app, making it straightforward to set up and use from anywhere. The AI capabilities focus on practical tasks: transcribing calls as they happen, flagging sentiment shifts during customer conversations, and providing coaching insights based on what was actually said.

Key features

Real-time transcription

calls are transcribed as they happen, with transcripts available immediately after the call ends

Sentiment analysis

the system identifies emotional tone and engagement levels during conversations to flag customer satisfaction issues

Call recording and playback

all calls are recorded and can be reviewed, searched, and shared with team members

Team messaging

built-in chat functionality alongside voice and video calling

AI coaching

call analysis that highlights coaching opportunities based on conversation patterns and outcomes

Cloud-based calling

no special hardware needed; works through web browser or mobile app

Pros & cons

Advantages

  • Straightforward setup with no on-premises equipment required; works immediately through web or app
  • Real-time transcription is useful for accurate record-keeping and reviewing calls without listening to entire recordings
  • Sentiment analysis provides genuine insight into customer mood during interactions, helping teams spot problems early
  • Unified platform combines calling, messaging, and conferencing so you don't need multiple tools

Limitations

  • Paid plans start at £15 per user per month, which adds up quickly for larger teams compared to some competitors
  • AI coaching and sentiment analysis quality depends on call clarity and may be less accurate with heavy accents or poor audio
  • Requires reliable internet connection; call quality can suffer with poor bandwidth

Use cases

Sales teams reviewing call recordings to improve pitch and closing techniques

Customer support centres monitoring calls for quality assurance and identifying customer satisfaction trends

Remote teams conducting video meetings with automatic transcripts for asynchronous catch-up

Compliance-heavy industries needing complete call records with timestamps and searchable transcripts

Training departments using call recordings and AI analysis to coach new team members

Ready to try Dialpad AI?

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Pricing

Standard

from £15/user/month

Basic calling, messaging, and video conferencing with call recording and real-time transcription

Pro

custom pricing

Enhanced AI coaching, advanced analytics, and additional team collaboration features

Enterprise

custom pricing

Dedicated support, custom integration options, and organisation-wide analytics and reporting

Get started with Dialpad AI

Click through to Dialpad AI and start using it now.

Get Dialpad AI
  • Always free
  • No credit card