Dioptra

Dioptra is a customer communication platform that routes incoming inquiries to the right team or individual automatically. It uses message routing logic to distribute customer requests across your support, sales, or operations teams based on rules you define. The tool helps reduce manual sorting of messages and lets you customise how different types of inquiries are handled. It's designed for small to medium-sized businesses that receive customer messages through multiple channels and want to automate the initial triage process. The freemium model lets you try basic routing before committing to a paid plan.