eesel.ai

eesel is an AI-powered knowledge assistant that answers customer and employee questions by drawing from your existing documentation, knowledge bases, and support systems. It integrates directly with communication platforms like Slack, Microsoft Teams, Intercom, and Zendesk, so answers appear where people are already working rather than requiring them to search elsewhere. The tool is designed for two main audiences: support teams wanting to reduce repetitive ticket volume, and organisations trying to make internal knowledge more accessible. It learns from your company's specific content and can respond in over 80 languages, making it useful for distributed or multilingual teams. Notable features include customisable response behaviour, security controls, and the ability to handle queries across multiple platforms from a single system. The freemium pricing model lets you test the basics without upfront cost.