Giga

GigaML is a customer support platform that uses AI to automate responses and handle routine inquiries. It's designed to help support teams process questions faster whilst maintaining quality, allowing them to focus on more complex issues. The platform learns from your support workflows and customises automation to match your specific needs and brand voice. The core value is combining automation speed with reliability. GigaML includes safety checks to catch when the AI isn't confident about an answer, automatically escalating those cases to human agents. As you use it, the system tracks performance metrics for both AI and human-handled tickets, so you can gradually expand automation where it works well. You also get insights into common support issues and customer behaviour patterns that might be driving churn or creating friction.