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Giti

Automate customer service, improve satisfaction, and reduce costs with personalized conversation.

Try Giti free
  • Free plan available
  • No credit card

What is Giti?

Giti is a customer service automation platform that uses conversational AI to handle customer inquiries without human involvement. It processes and responds to support tickets, chat messages, and other customer communications in real time, adapting responses based on conversation history and context. The tool aims to reduce response times and support costs while maintaining satisfaction levels through personalised interactions. Giti suits businesses of any size that handle repetitive customer service tasks, from basic FAQs to more complex enquiries. The freemium pricing model lets you test the platform before committing to paid plans.

Key features

Automated conversation handling

processes customer enquiries and generates contextual responses without manual intervention

Personalised responses

tailors replies based on customer history and conversation context rather than generic templates

Multi-channel support

handles communications across email, chat, and other customer service channels

Integration capabilities

connects with existing customer service and CRM systems via API

Cost reduction tracking

monitors time saved and cost reduction from automated conversations

Conversation analysis

reviews automated interactions to identify improvement areas

Pros & cons

Advantages

  • Reduces support team workload by automating routine customer enquiries, freeing staff for complex issues
  • Freemium model allows testing without upfront investment
  • Personalised responses improve customer satisfaction compared to generic automated replies
  • Available as web-based tool with API access for custom integrations

Limitations

  • May struggle with complex or unusual customer problems that require human judgment
  • Effectiveness depends on quality of training data and initial configuration
  • Limited information available about specific integrations or platform limitations in public documentation

Use cases

E-commerce businesses handling high volumes of order status and delivery enquiries

SaaS companies automating tier-one support for common technical questions

Subscription services managing billing questions and account-related requests

Support teams seeking to reduce response time for frequently asked questions

Ready to try Giti?

Try Giti free

Pricing

Free

Free

Limited automated conversations per month; core automation features; suitable for testing or very small operations

Pro

Contact for pricing

Higher conversation limits; priority support; advanced personalisation options; API access

Enterprise

Contact for pricing

Unlimited conversations; dedicated support; custom integrations; SLA guarantees

Get started with Giti

Click through to Giti and start using it now.

Try Giti free
  • Free plan available
  • No credit card