Gladly
People-centered AI customer service platform
- Always free
- No credit card
What is Gladly?
Key features
Unified inbox
consolidates customer messages from email, chat, phone, and social channels into one workspace
AI-assisted responses
suggests replies and helps agents draft answers more quickly
Customer history
displays full conversation context and previous interactions automatically
Routing and assignment
directs incoming requests to the right team member based on skills or availability
Multi-channel support
manages conversations across different platforms without switching between tools
Knowledge integration
pulls relevant articles or information to help agents answer questions accurately
Pros & cons
Advantages
- Reduces response time through AI suggestions without removing human judgment
- Single workspace for all customer channels means less context-switching for your team
- Free tier available, making it accessible for small businesses or testing
- Focuses on agent experience as well as customer experience
Limitations
- Smaller vendors may have fewer integrations compared to larger platforms like Zendesk
- Limited detail available about what the free tier includes versus paid options
Use cases
Small teams managing customer support across multiple channels who need better organisation
Businesses wanting to reduce response times without outsourcing to automated chatbots
Customer service departments looking to give agents better tools for consistency
Companies testing a new support platform before committing to a larger investment
Ready to try Gladly?
Pricing
Free
Free
Core platform access with unified inbox and basic AI assistance; ideal for small teams
Get started with Gladly
Click through to Gladly and start using it now.
- Always free
- No credit card