Glean AI
An AI-driven search tool that swiftly personalizes and streamlines access to company data.
What is Glean AI?
Glean is an AI-powered search tool designed to help employees find information across their company's internal systems and data sources. Rather than searching through scattered documents, emails, and databases separately, Glean uses artificial intelligence to index and search across these sources from a single interface. The tool personalises results based on your role, recent activity, and access permissions, so you see relevant information first. It's particularly useful for organisations with large amounts of distributed data, helping teams spend less time hunting for information and more time using it.
Key Features
Unified search across multiple data sources
searches company documents, emails, databases, and tools from one place
AI-powered personalisation
results adapt based on your role, team, and past searches
Permission-aware results
respects existing access controls so you only see what you're authorised to access
Natural language search
understands conversational queries rather than requiring precise keywords
Integration with enterprise systems
connects to common workplace tools and data repositories
Pros & Cons
Advantages
- Saves time by eliminating the need to search multiple platforms separately
- Free tier available, making it accessible for testing and smaller teams
- Respects existing security and permissions structures within your organisation
- Works with most major enterprise systems without requiring significant setup changes
Limitations
- Effectiveness depends on how well your organisation's data is structured and indexed
- May require IT involvement to integrate with all your company's systems
- Free tier likely has limitations on number of users or data sources compared to paid plans
Use Cases
New employees onboarding: quickly find company policies, procedures, and historical context
Project teams finding relevant past work: locate previous projects, decisions, and documentation related to current work
Customer support teams: search across support tickets, knowledge bases, and customer data to resolve issues faster
Research and compliance: locate specific documents, policies, or communications needed for audits or investigations