HelpGent

HelpGent is a communication platform that lets you interact with your audience using video, voice, text, and screen recordings instead of traditional synchronous chat. It's designed for businesses that want to provide more personal, asynchronous support without requiring both parties to be online at the same time. The tool includes interactive forms with conditional logic, allowing you to ask follow-up questions based on user responses. You can build multi-step forms to gather detailed information, and users can save their progress and return later to complete submissions. This works well for customer support, feedback collection, sales qualification, and user research. Key features include admin collaboration tools, a centralised dashboard to manage all conversations, and the ability to record screen interactions alongside your message. The freemium pricing model means you can test the basics before deciding whether to upgrade.