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Hostcomm

Hostcomm, a leader in cloud-based contact center and unified communications, is revolutionizing how businesses enhance customer service and data security while streamlining sales and internal communic

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What is Hostcomm?

Hostcomm is a UK-based cloud contact centre platform that combines unified communications with AI-powered tools. It serves businesses of all sizes who need to manage customer interactions, sales calls, and internal communications from a single system. The platform runs on Amazon AWS infrastructure and includes features like predictive dialers, AI customer service bots, and secure payment processing. It's particularly useful for organisations that want contact centre capabilities without building on-premises infrastructure, and it's designed with UK businesses in mind, including local support and compliance considerations.

Key features

Predictive dialers

Automatically dial contacts and connect agents to live calls, improving call centre efficiency

AI-powered customer service bots

Handle routine customer queries without human intervention

Cloud contact centre

Manage inbound and outbound calls, emails, and chat from a browser-based interface

Remote visual assistance

Agents can provide screen sharing and guided support to customers

Secure payment processing

Handle card payments within the contact centre without storing sensitive data

Unified communications

Integrate voice, email, and messaging in one platform

Pros & cons

Advantages

  • UK-based support and hosting on Amazon AWS, relevant for businesses with data residency requirements
  • Freemium model allows small teams to start without upfront costs
  • AI tools reduce manual work in customer service and sales processes
  • Serves over 500 UK clients, indicating established reliability within the market

Limitations

  • As a cloud-based system, performance depends on internet connectivity
  • Limited information available about specific freemium tier limitations and upgrade costs
  • May require integration work to connect with existing business systems

Use cases

Retail businesses managing customer support across multiple channels during peak trading periods

Sales teams using predictive dialers to improve call connect rates and agent productivity

Energy companies or utilities handling high call volumes for billing and technical support

Small businesses starting a contact centre without capital investment in hardware

Organisations requiring secure payment handling within customer interactions

Ready to try Hostcomm?

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Pricing

Free

Free

Basic cloud contact centre features; suitable for small teams to evaluate the platform

Paid tiers

Contact for quote

Advanced features including predictive dialers, AI bots, and enhanced support; pricing varies by usage and features

Get started with Hostcomm

Click through to Hostcomm and start using it now.

Try Hostcomm free
  • Free plan available
  • No credit card