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Hubtype

Build, launch and manage AI agents for WhatsApp and business messaging at enterprise scale.

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What is Hubtype?

Hubtype is a conversational AI platform for building and running AI agents across WhatsApp and other business messaging channels. It combines a visual flow builder, a human helpdesk, analytics and reusable interactive components so teams can automate customer service, sales and marketing conversations. The product targets regulated, high-volume sectors such as airlines, insurance, banking and ecommerce, with ISO 27001 certification and end-to-end encryption.

Key features

Flow Builder

Visual editor for designing and versioning conversational journeys without heavy coding

Helpdesk

Unified workspace for human agents to manage and respond to conversations

Analytics Suite

Reporting on agent performance and customer journey metrics

Interactive Elements

Reusable, industry-specific automation components for richer chat interactions

Agent Handover

Automatic switching between bot automation and live human agents

AI Agents

Prebuilt sales, customer service, marketing, data capture and QA agents plus an AI copilot

Integrations

Connectors for CRM, helpdesk, analytics and CMS tools such as Salesforce, Zendesk and Contentful

Pros & cons

Advantages

  • Purpose-built for WhatsApp and messaging channels rather than generic web chat
  • Enterprise security posture with ISO 27001 certification and end-to-end encryption
  • Combines bot automation with a built-in human helpdesk for smooth handover
  • Industry-specific components and AI agents for airlines, insurance, banking and ecommerce
  • Integrates with common CRM, helpdesk, analytics and CMS platforms

Limitations

  • No public self-serve pricing tiers; entry cost is high at roughly 2,000 per month
  • Aimed at enterprise buyers, so likely overkill for small businesses
  • No transparent free tier or clearly documented free trial
  • Pricing is usage-based and requires contacting sales to scope

Use cases

Airlines automating flight changes, check-in and customer support over WhatsApp

Insurers handling claims, quotes and policy queries through conversational agents

Banks providing secure account support and self-service in messaging channels

Ecommerce brands driving sales and order support via WhatsApp commerce flows

Contact centres blending AI automation with human agents through a shared helpdesk

CX agencies and integrators delivering managed messaging automation to clients

Ready to try Hubtype?

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Pricing

Usage-based

From 2,000 per month (contact for pricing)

Usage-based enterprise plan covering AI agents, flow builder, helpdesk, analytics and integrations; final price scoped with sales based on volume and channels

Get started with Hubtype

Click through to Hubtype and start using it now.

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