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Imperson

Create virtual agents, respond to complaints, and offer personalized customer service to drive loyalty.

Try Imperson free
  • Free plan available
  • No credit card

What is Imperson?

Imperson is a platform for building and deploying virtual agents that handle customer interactions at scale. It focuses on three main areas: creating AI-powered agents to respond to customer inquiries, managing complaint resolution, and delivering personalised service experiences. The tool is designed for businesses that want to automate customer support whilst maintaining a personal touch. Rather than replacing human teams entirely, Imperson typically works as a first line of response, handling routine questions and escalating complex issues to staff. The freemium model means you can test the platform with basic functionality before committing to paid features.

Key features

Virtual agent creation

Build conversational AI agents without coding, using a visual builder or templates

Complaint handling

Route and respond to customer complaints automatically with escalation options

Personalisation engine

Tailor responses based on customer history and behaviour

Multi-channel deployment

Deploy agents across websites, messaging platforms, and email

Analytics dashboard

Track agent performance, response times, and customer satisfaction metrics

Integration capabilities

Connect with existing CRM and helpdesk systems

Pros & cons

Advantages

  • Freemium option allows small businesses or startups to test before investing
  • Handles high volumes of routine inquiries, freeing your team for complex issues
  • Personalised responses help improve customer loyalty compared to generic automation
  • Visual builder approach means non-technical staff can create and modify agents

Limitations

  • Virtual agents work best for straightforward queries; complex or sensitive issues still need human oversight
  • Requires initial setup and training data to work effectively; poor training leads to poor responses
  • Limited information available on how well agents perform across different industries and use cases

Use cases

E-commerce businesses responding to order status questions and returns enquiries

SaaS companies handling billing questions and account issues automatically

Retailers managing complaint responses and refund requests

Subscription services addressing cancellation requests and service issues

Financial services firms responding to common account and transaction questions

Ready to try Imperson?

Try Imperson free

Pricing

Free

Free

Basic virtual agent creation, limited conversations per month, essential analytics

Pro

Contact for pricing

Higher conversation limits, advanced personalisation, priority support, integrations

Enterprise

Contact for pricing

Custom deployment, dedicated account management, SLA guarantees, advanced analytics

Get started with Imperson

Click through to Imperson and start using it now.

Try Imperson free
  • Free plan available
  • No credit card