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Infonbot

Your website’s AI support agent—trained on your data

  • Free plan available
  • No credit card

What is Infonbot?

Infonbot is an AI support agent that you train on your own website content, documentation, and knowledge base to automate customer support. Instead of hiring and training additional support staff, the tool learns from your existing materials and provides instant answers to common customer questions through a chatbot interface. It works by analysing text from your website, documents, or FAQ pages, then responding to visitor enquiries in real time. The agent handles frequent questions independently whilst flagging complex issues for your human team, reducing support workload whilst maintaining quality. It's designed for businesses that want customer support automation without building custom software, making it accessible to teams of any technical skill level. The freemium model lets you start for free and scale as support volume grows.

Key features

Custom training on your website content and documents

Embedded chat widget that works on any website

Automatic escalation to human agents for complex queries

Multi-language support for international customers

Analytics dashboard showing common questions and agent performance

No coding required; train the agent through a simple interface

Integration with popular helpdesk and messaging platforms

Customisable tone and personality to match your brand

Pros & cons

Advantages

  • Significantly reduces support ticket volume and response time
  • Works 24/7 without human intervention, improving customer experience
  • Trained on your actual content, so answers are accurate and on-brand
  • Freemium model means you can test before committing budget
  • Simple setup process; no developer or AI expertise needed
  • Easy to update; retraining happens automatically as you add new content

Limitations

  • Quality depends heavily on the clarity and completeness of your training data
  • Struggles with questions outside its training material, requiring human fallback
  • Free tier likely has limitations on message volume, response speed, or analytics
  • May need regular updates as your products, policies, or FAQs change
  • Limited to text-based support; doesn't handle complex visual or video guidance

Use cases

SaaS companies reducing support ticket backlog by automating FAQ responses

E-commerce sites handling product enquiries and shipping questions 24/7

Service businesses answering booking, pricing, and policy questions instantly

Documentation-heavy projects using the tool to guide users through help articles

Small teams without dedicated support staff creating scalable customer assistance

Ready to try Infonbot?

Pricing

Free

Free

Basic chatbot for one website; limited messages per month; essential analytics; email support

Starter

$99/mo

Higher message limits; multiple websites; priority support; custom branding; advanced analytics

Pro

$299/mo

Unlimited messages; unlimited websites; human agent escalation tools; custom integrations; phone support

Get started with Infonbot

Click through to Infonbot and start using it now.

  • Free plan available
  • No credit card