JivoChat

Create branded chat windows, communicate in real-time, and track customer behavior with detailed conversation data.

Freemium
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Web, iOS, Android, API
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Data & AnalyticsCustomer Support

Try JivoChat free

Free plan available
No credit card

What is JivoChat?

JivoChat is a customer communication platform that lets businesses add chat widgets to their websites and manage conversations in real-time. You can customise the chat window to match your brand, handle multiple conversations simultaneously, and access detailed analytics about customer interactions. The tool is designed for businesses that want direct communication with website visitors without relying on email or phone support alone. It works well for small to medium-sized businesses looking for an affordable way to improve customer service and gather data on how visitors behave on their site.

Key features

Branded chat widgets

Customise the appearance and behaviour of chat windows to match your website and brand

Real-time messaging

Communicate instantly with multiple customers at once

Customer behaviour tracking

View conversation history, visit patterns, and user activity data

Multi-channel support

Handle chats alongside email and other communication methods

Mobile access

Respond to chats from mobile devices via app or web interface

Basic automation

Set up pre-made messages and automated responses for common queries

Pros & cons

Advantages

Freemium model means you can start without paying anything
Simple setup; adding a chat widget to your site is straightforward
Detailed conversation logs help you understand customer needs and issues
Affordable for small businesses compared to traditional customer service software