Kasisto
Automate customer service, gain insights, and create custom bots for tailored customer needs.
What is Kasisto?
Kasisto is a platform for building and deploying conversational bots that handle customer service tasks. It lets you create custom chatbots trained on your own data, automate routine inquiries, and collect insights from customer interactions. The platform is designed for businesses that want to reduce support workload without replacing human staff entirely. It works across multiple channels and can be tailored to specific industries and use cases. Available on a freemium model, it suits teams starting with automation as well as larger operations needing more sophisticated bot capabilities.
Key Features
Bot builder
Visual interface to design conversational flows without coding
Custom training
Teach bots using your own documents, FAQs, and knowledge bases
Multi-channel deployment
Run bots across web, messaging platforms, and other channels
Analytics and insights
Track bot performance, customer satisfaction, and conversation data
Handoff to humans
Transfer conversations to live agents when bots can't help
Integration options
Connect to existing CRM, ticketing, and backend systems
Pros & Cons
Advantages
- Freemium model lets you test the platform without upfront cost
- Customisable bots mean you can tailor responses to your specific business needs
- Generates actionable data on customer issues and common questions
- Human handoff ensures customers get help when automation falls short
Limitations
- Building effective bots requires time to train on good data; poor training data leads to poor results
- Pricing for advanced features and higher volumes not transparently listed on the website
Use Cases
Financial services: Handle account inquiries, transaction questions, and fraud alerts
Retail and e-commerce: Answer product questions, process returns, and manage orders
Healthcare: Schedule appointments, answer billing questions, and triage basic patient concerns
Utilities and telecommunications: Resolve billing issues and service outages
Support teams: Reduce ticket volume by automating common questions before escalation