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Kasisto

Automate customer service, gain insights, and create custom bots for tailored customer needs.

Try Kasisto free
  • Free plan available
  • No credit card

What is Kasisto?

Kasisto is a platform for building and deploying conversational bots that handle customer service tasks. It lets you create custom chatbots trained on your own data, automate routine inquiries, and collect insights from customer interactions. The platform is designed for businesses that want to reduce support workload without replacing human staff entirely. It works across multiple channels and can be tailored to specific industries and use cases. Available on a freemium model, it suits teams starting with automation as well as larger operations needing more sophisticated bot capabilities.

Key features

Bot builder

Visual interface to design conversational flows without coding

Custom training

Teach bots using your own documents, FAQs, and knowledge bases

Multi-channel deployment

Run bots across web, messaging platforms, and other channels

Analytics and insights

Track bot performance, customer satisfaction, and conversation data

Handoff to humans

Transfer conversations to live agents when bots can't help

Integration options

Connect to existing CRM, ticketing, and backend systems

Pros & cons

Advantages

  • Freemium model lets you test the platform without upfront cost
  • Customisable bots mean you can tailor responses to your specific business needs
  • Generates actionable data on customer issues and common questions
  • Human handoff ensures customers get help when automation falls short

Limitations

  • Building effective bots requires time to train on good data; poor training data leads to poor results
  • Pricing for advanced features and higher volumes not transparently listed on the website

Use cases

Financial services: Handle account inquiries, transaction questions, and fraud alerts

Retail and e-commerce: Answer product questions, process returns, and manage orders

Healthcare: Schedule appointments, answer billing questions, and triage basic patient concerns

Utilities and telecommunications: Resolve billing issues and service outages

Support teams: Reduce ticket volume by automating common questions before escalation

Ready to try Kasisto?

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Pricing

Free

Free

Basic bot creation and deployment, limited conversations per month, standard features

Paid plans

Custom pricing

Higher conversation limits, advanced analytics, priority support, additional integrations, and enterprise features available on request

Get started with Kasisto

Click through to Kasisto and start using it now.

Try Kasisto free
  • Free plan available
  • No credit card