Khoros

Khoros is a customer engagement platform that combines social media management, community building, and AI-driven analytics. It helps organisations understand and respond to customer sentiment across multiple channels, then use those insights to improve interactions and drive loyalty. The platform is built for marketing teams, customer service departments, and community managers who need to monitor conversations, analyse trends, and personalise customer experiences at scale. Khoros pulls data from social networks, messaging apps, and community forums, then applies AI to detect sentiment, identify emerging issues, and recommend actions. What sets Khoros apart is its focus on both public conversations and private customer interactions, allowing organisations to build a fuller picture of customer behaviour and preferences.