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Lang.ai

Lang.ai provides AI-powered solutions to manage and structure unstructured text data, significantly benefiting customer service and call centers. It automates tasks like extracting key concepts from c

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What is Lang.ai?

Lang.ai is an AI tool designed to turn unstructured text data into organised, actionable information. It works by automatically extracting key concepts from customer conversations, tagging interactions, and identifying patterns in support tickets and call centre transcripts. The tool is built for customer service teams, contact centres, and support operations that need to process large volumes of text quickly and consistently. Instead of manually reviewing conversations, you can use Lang.ai to surface trends, prioritise urgent issues, and spot common customer problems automatically. It integrates with platforms like Zendesk and scales to handle enterprise-sized workloads.

Key features

Automatic concept extraction

identifies key topics and themes from customer conversations without manual setup

Tag building

create custom tags to categorise interactions based on your business needs

Intelligent triage

prioritises customer issues based on urgency and complexity

Unsupervised learning

adapts and improves categorisation as it processes more data

Integration with helpdesk systems

connects to Zendesk and other customer service platforms

Real-time insights

generates reports on trends, common issues, and team performance

Pros & cons

Advantages

  • Reduces manual work of reading and tagging customer interactions
  • Works without extensive training data, thanks to unsupervised learning capabilities
  • Helps identify patterns and emerging customer issues quickly
  • Integrates with established helpdesk and ticketing systems
  • Freemium model lets you test with real data before committing to paid plan

Limitations

  • Accuracy of automated tagging depends on quality and consistency of your historical data
  • Integration options may be limited to specific platforms; custom integrations may require additional work
  • Requires some setup time to define tags and configure the system properly for your use case

Use cases

Support teams analysing hundreds of daily tickets to spot recurring problems

Call centres generating quality assurance reports from recorded conversations

Customer service managers tracking team performance and identifying training gaps

Product teams reviewing customer feedback to prioritise bug fixes and feature requests

Operations teams automating the routing of customer issues to appropriate departments

Ready to try Lang.ai?

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Pricing

Free

Free

Limited access to core features, suitable for small teams or evaluation

Pro

Contact for pricing

Full access to extraction, tagging, and real-time insights; suitable for growing teams

Enterprise

Contact for pricing

Advanced integrations, priority support, custom features, and dedicated account management

Get started with Lang.ai

Click through to Lang.ai and start using it now.

Try Lang.ai free
  • Free plan available
  • No credit card