Lyro by Tidio

Generate FAQs, manage client inquiries effortlessly, and tailor Lyro's assistance to your specific requirements.

Freemium
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Web, API
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DesignDeveloper Tools

Try Lyro by Tidio free

Free plan available
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What is Lyro by Tidio?

Lyro is a customer service chatbot built by Tidio that helps businesses automate responses to common questions and manage incoming inquiries. It generates FAQ content automatically and can be customised to match your company's tone and knowledge base. The tool sits between a basic FAQ page and a full customer support team, handling routine questions whilst letting your staff focus on complex issues. It's designed for small to medium-sized businesses that need to reduce response times without hiring additional support staff.

Key features

Automatic FAQ generation

creates question-and-answer content based on your existing knowledge or website content

Customer inquiry management

sorts and organises incoming messages so your team can prioritise responses

Customisation options

train Lyro on your specific business information, products, and company voice

Live chat integration

works alongside live chat so customers can escalate to a human agent when needed

Multi-channel support

handles inquiries from website chat, email, and messaging apps

Pros & cons

Advantages

Freemium model means you can test it without upfront cost
Reduces repetitive customer service workload by handling common questions automatically
Simple setup without requiring technical knowledge or coding
Integrates with existing Tidio chat tools if you're already using them

Limitations

Limited information available about accuracy rates or how well it performs across different industries
May require significant setup time to properly train the tool on your specific business knowledge
Might struggle with detailed or context-dependent questions that need human judgment