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What is Revibu?

Revibu helps mobile app teams manage user feedback at scale by automatically converting app store reviews into actionable Jira tickets and generating contextually appropriate AI replies. The tool uses retrieval-augmented generation (RAG) to ensure responses align with your app's documentation and previous responses, reducing generic or incorrect replies. It sits between your app stores and project management systems, capturing reviews that might otherwise be missed or delayed. This is particularly useful for teams handling hundreds of reviews monthly across iOS and Android, where manual triage becomes a bottleneck.

Key Features

Automatic Jira ticket creation

converts app reviews into formatted tickets with metadata and priority suggestions

RAG-powered reply generation

creates contextually appropriate responses using your own knowledge base and response history

Multi-store aggregation

collects reviews from iOS App Store and Google Play in one place

Review sentiment analysis

identifies and prioritises critical feedback and bug reports

Reply templates and customisation

adjust tone and content guidelines for brand consistency

Review filtering and search

find specific feedback types or user segments quickly

Pros & Cons

Advantages

  • Reduces time spent on manual review triage and ticket creation
  • RAG approach ensures replies stay consistent with your documented behaviour and previous responses
  • Freemium model lets small teams start without commitment
  • Directly integrates with Jira, removing manual data entry between systems

Limitations

  • Quality of AI replies depends heavily on the completeness of your knowledge base and existing documentation
  • Limited to iOS and Android; does not cover web or other app platforms
  • Pricing structure for larger teams or higher review volumes not clearly published

Use Cases

Mobile app teams prioritising bug reports hidden within hundreds of reviews each week

Support teams replying to reviews at scale whilst maintaining brand voice and consistency

Product managers extracting feature requests and feedback themes from app store data

Teams using Jira who want to reduce delays between user feedback and ticket creation

Companies standardising responses across multiple app store accounts or regional markets