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RingCentral

Secure and affordable call and video conferencing, automate call routing, exchange messages and files remotely.

  • Freemium
  • Web, macOS, Windows, iOS, Android, API
  • VideoCode
Try RingCentral free
  • Free plan available
  • No credit card
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What is RingCentral?

RingCentral is a cloud-based unified communications platform that combines voice calls, video conferencing, team messaging, and fax into a single application. It's designed for businesses of all sizes who need reliable remote communication tools without maintaining on-premise phone systems. The platform automates call routing, provides voicemail transcription, conference bridging, and screen sharing capabilities. The service works on desktop and mobile devices, making it practical for distributed teams. RingCentral integrates with common business tools including Microsoft 365, Google Workspace, Slack, and Salesforce, which helps it fit into existing workflows. It's particularly useful for companies looking to replace traditional PBX systems with a cloud-based alternative. The free tier offers basic calling and messaging, whilst paid tiers add features like advanced call analytics, call recording, and higher participant limits for video conferences.

Key features

Video conferencing with screen sharing and recording capabilities

Cloud-based phone system with dedicated phone numbers

Automated call routing and interactive voice response (IVR)

Team messaging with presence indicators and availability status

Unified voicemail with automatic transcription to text

File sharing and collaboration within conversations

Call recording, analytics, and call history tracking

Fax sending and receiving via cloud

Integration with Microsoft 365, Google Workspace, Slack, and Salesforce

Mobile apps for iOS and Android with full feature parity

Pros & cons

Advantages

  • All-in-one platform reduces need for multiple subscriptions and tools
  • No hardware investment required; entirely cloud-based setup
  • Scales easily as your team grows without infrastructure changes
  • Strong mobile experience with full functionality on phones
  • Reliable call quality and uptime track record
  • Quick to deploy and straightforward to set up
  • Good for remote and hybrid teams needing unified communication

Limitations

  • Subscription costs can accumulate quickly for large teams
  • Call quality depends heavily on internet connection reliability
  • Free tier is quite limited compared to paid plans
  • Advanced features like call routing and IVR require technical setup
  • API documentation could be more detailed for developers
  • Performance issues may occur with poor bandwidth or unstable connections

Use cases

Small business phone system replacement

Remote and distributed team communication

Customer service call centre operations

Sales team coordination and customer calls

Company-wide meeting and conference hosting

Hybrid workplace with office and remote workers

Ready to try RingCentral?

Try RingCentral free

Pricing

Free

Free

Basic calling and messaging, limited video conferencing, standard voicemail

Standard

$25/mo per user

Unlimited calling and messaging, video conferencing with recording, voicemail transcription, call analytics

Professional

$35/mo per user

Advanced call routing, IVR, priority support, extended call history, advanced security features

Enterprise

Contact sales

Custom configurations, dedicated account management, advanced integrations, SLA guarantees

Get started with RingCentral

Click through to RingCentral and start using it now.

Try RingCentral free
  • Free plan available
  • No credit card