What is Sensay?
Sensay is a knowledge management tool designed to capture and preserve employee expertise before it walks out the door. It helps organisations document institutional knowledge through guided conversations and Q&A, creating a searchable library of insights that teams can access long after the original expert has left. The platform works by recording conversations with experienced employees, then organising this knowledge in a format colleagues can search and learn from. It's particularly useful for organisations worried about knowledge loss from departures, retirements, or team transitions. The freemium model means small teams can start capturing knowledge at no cost, with paid tiers offering more storage and features for larger organisations.
Key Features
Guided knowledge capture
structured conversations that extract expertise from employees in a natural way
Searchable knowledge base
organised library of recorded insights employees can query
Q&A format
converts conversations into question-answer pairs for easy reference
Team access
share captured knowledge across departments and new hires
Integration ready
API support for connecting with other workplace tools
Pros & Cons
Advantages
- Addresses real business risk of knowledge walking out the door when people leave
- Accessible to non-technical users; conversations feel natural rather than requiring formal documentation
- Freemium tier means teams can test the approach with no upfront cost
- Creates searchable records that improve faster than hunting down the original expert
Limitations
- Quality depends heavily on who you're interviewing and how well they articulate their knowledge
- May require cultural buy-in; some employees might be reluctant to spend time on recording sessions
- Recorded knowledge can become outdated if processes change significantly
Use Cases
Preserving expertise from retiring senior team members before they leave
Onboarding new hires by having them access recorded knowledge from experienced colleagues
Creating institutional memory for high-turnover roles or departments
Documenting best practices and troubleshooting approaches within technical teams