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What is Tines AI?

Tines is a workflow automation platform designed to help security and IT teams convert their manual runbooks into automated, AI-driven processes. It focuses on governance and control, allowing teams to build workflows that handle routine security incidents, IT operations tasks, and alert response without constant manual intervention. The platform combines process automation with AI capabilities, enabling teams to reduce response times, minimise human error, and free up staff for more complex work. It's particularly useful for organisations that need to maintain strict control over automated actions whilst still gaining efficiency benefits.

Key Features

Workflow builder

visual interface for designing automation sequences without requiring extensive coding

AI integration

incorporate AI models into workflows to handle decision-making and complex tasks

Governance controls

set permissions, approval gates, and audit trails to ensure automated actions stay within policy

Runbook conversion

transform existing manual response procedures into automated workflows

Alert management

automatically route, enrich, and respond to security and IT alerts

API connectivity

integrate with existing security tools, ticketing systems, and IT infrastructure

Pros & Cons

Advantages

  • Reduces mean time to response (MTTR) for security incidents and IT issues through automation
  • Maintains governance and control over automated processes, important for regulated industries
  • No-code or low-code approach makes it accessible to teams without deep development expertise
  • Free tier available for smaller teams or those testing the platform

Limitations

  • Learning curve for building complex workflows; simpler tasks are easier to automate than complex multi-step processes
  • Effectiveness depends on having well-documented runbooks and clear decision criteria to automate

Use Cases

Automating security alert triage and initial investigation steps

Running incident response playbooks when specific security events are detected

Routing IT support tickets based on content and priority rules

Automating routine password resets, access provisioning, or account deprovisioning

Gathering information from multiple tools during an incident and compiling status reports