
Usercall
AI moderated voice user interviews & thematic analysis
- Free plan available
- No credit card

What is Usercall?
Key features
AI moderated interviews
an artificial moderator conducts interviews with your users, asking predefined or adaptive questions
Automatic transcription
voice conversations are transcribed into text for easy review and analysis
Thematic analysis
the tool identifies and clusters recurring themes, topics, and sentiments across interviews
Customisable interview templates
set up your own questions and interview structure
Freemium access
start for free with limited interviews; paid tiers enable more capacity
Pros & cons
Advantages
- Significantly faster than manual user interviews; interviews can run asynchronously without scheduling constraints
- Reduces bias and inconsistency by using a standardised AI moderator across all interviews
- Built-in analysis means you do not need separate tools or manual coding for thematic analysis
- Lower cost than hiring external researchers or conducting many one-to-one interviews
Limitations
- AI moderation may lack the nuance, improvisation, and follow-up capability of a skilled human interviewer
- Users might feel less comfortable or provide less candid responses when speaking to an AI rather than a person
- Quality of insights depends heavily on how well interview questions are designed upfront
Use cases
Product teams gathering feedback on new features before launch
User research during early-stage product discovery to understand customer problem
Post-launch feedback collection to assess user satisfaction and identify improvement areas
Customer success teams conducting periodic check-ins with multiple users at scale
Academic researchers conducting qualitative studies with distributed participants
Ready to try Usercall?
Pricing
Free
Free
Limited number of interviews per month; basic thematic analysis; suitable for testing the tool
Paid plans
Contact for pricing
Higher interview quotas; advanced analysis features; team collaboration; priority support
Get started with Usercall
Click through to Usercall and start using it now.
- Free plan available
- No credit card