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Usercall

AI moderated voice user interviews & thematic analysis

  • Free plan available
  • No credit card
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What is Usercall?

Usercall automates the process of conducting and analysing voice-based user interviews using AI moderation. Rather than manually scheduling calls, moderating conversations, and transcribing results, the tool handles these tasks automatically. An AI moderator conducts interviews with your users, captures responses, and performs thematic analysis to identify patterns and insights. This approach reduces the time and cost involved in traditional user research while maintaining the richness of conversational data. The tool is aimed at product teams, researchers, and organisations that need to gather qualitative feedback quickly but lack the resources for extensive manual interviewing.

Key features

AI moderated interviews

an artificial moderator conducts interviews with your users, asking predefined or adaptive questions

Automatic transcription

voice conversations are transcribed into text for easy review and analysis

Thematic analysis

the tool identifies and clusters recurring themes, topics, and sentiments across interviews

Customisable interview templates

set up your own questions and interview structure

Freemium access

start for free with limited interviews; paid tiers enable more capacity

Pros & cons

Advantages

  • Significantly faster than manual user interviews; interviews can run asynchronously without scheduling constraints
  • Reduces bias and inconsistency by using a standardised AI moderator across all interviews
  • Built-in analysis means you do not need separate tools or manual coding for thematic analysis
  • Lower cost than hiring external researchers or conducting many one-to-one interviews

Limitations

  • AI moderation may lack the nuance, improvisation, and follow-up capability of a skilled human interviewer
  • Users might feel less comfortable or provide less candid responses when speaking to an AI rather than a person
  • Quality of insights depends heavily on how well interview questions are designed upfront

Use cases

Product teams gathering feedback on new features before launch

User research during early-stage product discovery to understand customer problem

Post-launch feedback collection to assess user satisfaction and identify improvement areas

Customer success teams conducting periodic check-ins with multiple users at scale

Academic researchers conducting qualitative studies with distributed participants

Ready to try Usercall?

Pricing

Free

Free

Limited number of interviews per month; basic thematic analysis; suitable for testing the tool

Paid plans

Contact for pricing

Higher interview quotas; advanced analysis features; team collaboration; priority support

Get started with Usercall

Click through to Usercall and start using it now.

  • Free plan available
  • No credit card