VanChat

VanChat is an AI shopping assistant designed for Shopify storefronts. It integrates as a chat widget and is trained on each merchant's specific product catalogue, brand voice, and store policies. The assistant handles pre-sale customer questions in real time, including product recommendations, sizing guidance, shipping enquiries, and returns policies, offering support 24/7 without requiring staff. VanChat focuses specifically on pre-sale conversion, the moment when potential customers are browsing but haven't yet committed to a purchase. The system learns from your actual inventory rather than generic product knowledge, allowing it to recommend products that match customer needs and answer questions accurately. This positioning differs from competitors like Tidio and Gorgias, which started as live-chat tools and added AI features primarily for post-sale support. For Shopify merchants, particularly DTC apparel, beauty, and supplement brands, VanChat reduces the gap between customer demand for immediate answers and the supply of available staff. The Shopify-native integration means your product data syncs automatically without separate configuration, and the system tracks conversation outcomes and recommendation performance through built-in analytics.