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Vocads

Vocads is designed to enhance customer engagement and streamline communication through efficient call center solutions. The platform uses advanced voice analytics to deliver real-time insights, enabli

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What is Vocads?

Vocads is a call centre platform that combines voice analytics with communication tools to help businesses monitor and improve customer interactions. The software analyses call recordings in real-time, extracting insights about call quality, agent performance, and customer sentiment. It's designed for contact centres of any size that want to track what's happening during calls without having to listen to every recording manually. The platform offers automated call handling, personalised customer routing, and performance tracking dashboards. It suits organisations that need to understand their call centre operations better, identify training gaps, and ensure consistent service quality. Vocads works particularly well for teams that want data-driven insights into customer behaviour and agent effectiveness without significant manual effort.

Key features

Voice analytics

Automatically analyses call recordings to extract insights about conversation quality and outcomes

Real-time call monitoring

Tracks calls as they happen to identify issues or coaching opportunities immediately

Performance dashboards

Displays agent and team metrics across customisable reports and visualisations

Automated call routing

Directs inbound calls to appropriate agents or departments based on predefined rules

Call recording and playback

Stores and retrieves call recordings for quality assurance and training purposes

Compliance tracking

Monitors calls for regulatory compliance and generates audit trails

Pros & cons

Advantages

  • Provides actionable data from call recordings without requiring manual review of every interaction
  • Available on a freemium basis, allowing small teams to start without upfront investment
  • Real-time insights help identify problems during calls rather than after the fact
  • Supports both quality assurance and agent coaching through detailed performance metrics

Limitations

  • Voice analytics quality depends on audio clarity and may struggle with accents or poor call quality
  • Limitations of freemium tier are not publicly detailed, so you may need to upgrade sooner than expected
  • Requires integration with existing phone systems, which can take time to set up properly

Use cases

Contact centres wanting to monitor call quality and identify training needs for agents

Customer service teams needing compliance documentation for regulatory requirements

Organisations tracking customer sentiment trends across large volumes of calls

Managers seeking performance metrics to justify staffing decisions and resource allocation

Teams investigating specific calls or customer issues through searchable call libraries

Ready to try Vocads?

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Pricing

Free

Free

Basic call recording and limited analytics; suitable for small teams testing the platform

Paid tiers

Contact vendor

Detailed voice analytics, advanced reporting, higher call volumes, priority support; exact pricing not publicly listed

Get started with Vocads

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Try Vocads free
  • Free plan available
  • No credit card