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WorkAid Dunning

Recover failed Stripe payments and measure involuntary churn

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What is WorkAid Dunning?

WorkAid Dunning is a payment recovery tool designed for SaaS companies and subscription businesses using Stripe. It automatically retries failed card payments and provides detailed insights into involuntary churn, which occurs when customers want to continue their subscription but their payment method fails. Rather than losing these customers entirely, WorkAid helps you recover revenue by intelligently managing payment failures. The tool integrates with Stripe to identify patterns in failed transactions and tracks how many customers you're losing due to payment issues rather than voluntary cancellation. This distinction matters because involuntary churn is often recoverable, whereas voluntary churn requires different business strategies.

Key features

Automatic retry logic

Intelligently retries failed Stripe payments according to optimised schedules to recover transactions before customers are suspended

Involuntary churn tracking

Measures and reports on customer losses specifically caused by payment failures, separate from voluntary cancellations

Stripe integration

Direct connection to your Stripe account for smooth payment data access and recovery

Recovery analytics

Shows you the revenue impact of failed payments and recovery rates across your customer base

Configurable retry strategies

Allows you to set rules for how many times and when failed payments should be retried

Pros & cons

Advantages

  • Recovers otherwise lost revenue from failed payments without requiring manual intervention
  • Provides clear visibility into involuntary churn, helping you understand which customer losses are recoverable versus permanent
  • Freemium model means you can start using it without upfront cost
  • Stripe-native integration avoids the need for complicated data exports or manual reconciliation

Limitations

  • Limited to Stripe; if you use multiple payment processors, you'll need other solutions for those platforms
  • Effectiveness depends on whether customers have updated payment methods available; it cannot recover payments if no valid card exists

Use cases

SaaS companies experiencing high involuntary churn due to expired or declined credit cards

Subscription businesses wanting to quantify how much revenue is lost to payment failures each month

Teams managing multiple customer cohorts and needing to identify which segments have the highest payment failure rates

Companies optimising their billing operations and looking to reduce manual payment recovery work

Ready to try WorkAid Dunning?

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Pricing

Free

Free

Basic payment recovery and churn measurement for small volumes; likely limited to a certain number of monthly retry attempts or tracked customers

Paid tiers

Contact for pricing

Higher retry volumes, advanced analytics, priority support, and custom recovery strategies; specific pricing not publicly listed

Get started with WorkAid Dunning

Click through to WorkAid Dunning and start using it now.

Try WorkAid Dunning free
  • Free plan available
  • No credit card