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Yobi

Yobi is an award-winning AI company that provides a comprehensive communication platform designed to centralize and enhance customer interactions. Through features like unified inbox, AI-powered analy

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What is Yobi?

Yobi is a communication platform that brings together customer messages from multiple channels into one place. Instead of switching between email, social media, chat apps, and messaging platforms, your team sees everything in a unified inbox. The platform uses AI to analyse conversation patterns and suggests responses, whilst also offering built-in translation to help teams communicate across languages. The tool integrates with common business software including Facebook, Twitter, Instagram, HubSpot, Salesforce, Slack, Calendly, and Shopify. This means customer conversations flow directly into Yobi without manual data entry. It's designed for small to medium-sized businesses, customer support teams, and companies managing customer relationships across multiple touchpoints.

Key features

Unified inbox

consolidates messages from email, social media, chat, and messaging apps into a single view

AI-powered response suggestions

analyses conversations and recommends replies to speed up response times

Multi-language translation

automatically translates incoming and outgoing messages

Channel integrations

connects with Facebook, Twitter, Instagram, HubSpot, Salesforce, Slack, Calendly, and Shopify

Conversation analytics

provides insights into message volume, response times, and conversation trends

Team collaboration

allows multiple team members to manage conversations and assign messages

Pros & cons

Advantages

  • Reduces context switching by centralising all customer communications in one place
  • Saves time with AI suggestions for common responses
  • Handles multiple languages automatically, useful for teams serving international customers
  • Integrates with widely-used business tools, minimising need for extra software

Limitations

  • Freemium model may have limitations on message volume or team members; paid tier pricing not clearly stated on website
  • Effectiveness of AI suggestions depends on conversation history and may need manual review before sending
  • Limited information available about data security practices and compliance certifications

Use cases

Customer support teams responding to inquiries across multiple platforms without switching apps

E-commerce businesses managing customer messages from social media and shop platforms in one space

Multilingual support teams handling conversations with customers in different languages

Small businesses coordinating customer conversations across email, Facebook, Instagram, and messaging apps

Sales teams following up with prospects through different communication channels

Ready to try Yobi?

Try Yobi free

Pricing

Free

Free

Basic unified inbox, limited integrations, core features with usage restrictions

Paid plans

Contact for pricing

Full channel integrations, advanced analytics, AI response suggestions, team collaboration features, priority support

Get started with Yobi

Click through to Yobi and start using it now.

Try Yobi free
  • Free plan available
  • No credit card