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What is Zevi?

Zevi is an AI-driven site search and product discovery platform for e-commerce websites. It uses neural search to understand the intent behind shopper queries and return relevant results even when there are spelling mistakes or vague phrasing. Alongside search, it offers ChatScout, an AI shopping assistant, plus merchandising controls, analytics and multi-language support. The platform integrates with Shopify and custom-built storefronts to improve engagement, conversions and average order value.

Key Features

Neural site search

Semantic search that understands query intent and returns best-fit product results

ChatScout AI assistant

Conversational shopping assistant that answers text-based queries and guides product discovery

Typo and spell tolerance

Returns accurate results regardless of misspellings or errors in the search box

Smart merchandising

AI-driven ranking, boosting and complementary product suggestions aligned to business goals

Customisable dashboard

Performance-based ranking, advanced filters and merchandising controls in a no-code interface

Multi-language support

Search and discovery available across multiple languages for diverse customer bases

Real-time analytics

Insights into customer search behaviour and patterns to inform optimisation

Pros & Cons

Advantages

  • Semantic neural search handles vague queries and typos better than basic keyword matching, which can reduce zero-result searches.
  • ChatScout adds a conversational shopping assistant on top of search, covering both discovery and guided support in one platform.
  • Integrates with Shopify as well as custom-built e-commerce platforms, so it suits a range of storefronts.
  • A free trial is available without requiring credit card details, making it straightforward to test.
  • Merchandising and ranking controls let teams boost products based on business goals through a no-code dashboard.

Limitations

  • Public pricing detail is limited, with tiers framed around message or query volume rather than clearly named plans.
  • The product is focused on e-commerce search and discovery, so it is less suited to non-retail or content-only sites.
  • Larger requirements push you toward custom enterprise pricing that requires contacting the sales team.
  • The Shopify app listing has shown as unavailable at times, so onboarding may depend on direct contact with Zevi.

Use Cases

E-commerce brands wanting to replace basic keyword search with intent-aware neural search to lift conversions.

Shopify merchants adding an AI search bar and product filtering to help shoppers find items faster.

Online retailers deploying ChatScout as an AI shopping assistant to answer product questions and guide buyers.

Marketing and merchandising teams boosting or ranking products in search results to meet revenue goals.

Stores serving international customers that need multi-language search and discovery.

Retailers using search and behaviour analytics to identify gaps and optimise product discovery.